|
NHCL’s Support team is staffed entirely with SAP All in One solutions specialists who have a business or accountancy qualification. They understand the processes, pressures and challenges that you are facing with on a daily basis and provide support to integrate them to maximise results.
Services provided by our Support Department include:
Telephone Support: As an NHCL Customer with a valid Support Agreement, you get unlimited access to the NHCL Support Desk throughout the week.
Our Support Contract Agreement also covers the following services for no additional charges:
Internet Support Services: Our support team can provide real-time support to all your queries and assist you though e-mails and instant messaging facilities.
Knowledgebase: 24x7 access to our product knowledgebase to solve all your queries.
SAP All in One Duty Manager: This service can be used in critical situations in which the core business processes are affected. The answering machine for this number is also checked regularly outside of normal working hours.
Notes database: We offer solutions for known problems to help you in the problem solving process.
Where we are unable to solve your queries and where the solution is available in SAP SMB Portal (http://service.sap.com/smb), we assist you in getting your queries and problems solved through SAP at the earliest.
Download purchase indent demo version
Want to learn more about SAP All in One? Contact NHCL at +91-40-66661502.
|
